Frequently Asked Questions

Who is Farmington Caregivers?

Farmington Caregivers is a private and locally owned business providing private in-home care to seniors.

Who does Farmington Caregivers serve and where do they provide their service?

Farmington Caregivers provide compassionate, quality care to clients of all ages, physical conditions and cognitive abilities. We offer a wide range of services including personal care, Alzheimer’s care, dementia care and companionship.

The areas we service include:

  • Farmington
  • Aztec
  • Bloomfield
  • Kirtland
  • Shiprock

How long has your company been in business?

Newly renamed, Farmington Caregivers has been in business since 2016, providing in-home care to mainly seniors, but also people of all ages, physical conditions and cognitive abilities.

Farmington Caregivers’ business values are built from Bernadette’s vision of building a team of caring, dedicated professionals, who are genuinely concerned about our clients’ wellbeing and thrive on making a positive difference in their daily lives.

What is home care?

Home care is non-medical services provided in your home to maintain as much independence as possible.  Farmington Caregivers assists clients of all ages who are recovering from illness or need assisted care in the home.

What is the difference between in-home care and home health?

In-home care is non-medical.  Home health care is medical care provided in your home or rehabilitation center for the treatment of an illness or injury.

Who can benefit from in-home care?

In-home care is the perfect solution for those who feel they need assistance with the activities of daily living.  For example, Farmington Caregivers will assist you with personal care and wellbeing, preparing meals, grocery shopping and light house cleaning. Your family members will also benefit from in-home care, as it will give them peace of mind knowing you have the assistance and company of a caregiver in your home.

How will you find the right caregiver for me?

Firstly, we will come out and visit you in your home for a free consultation to determine your individual needs.  This will enable us to prepare a custom care plan.  Based on this care plan and your preferences, we will determine which of our caregivers would be best suited to meet your needs. The caregiver is taken through the care plan in detail.  During the initial shifts, we will ensure that all your needs are met and that you have been matched with the right caregiver. We are available seven days a week should any concerns arise. You can rest assured we will work closely to ensure everything will run smoothly.

What sets you apart from other Caregiving Agencies?

We are a privately and locally owned small business. We specialize in In-Home Care; we truly believe elderly people live much happier and longer when they’re in the comfort of their own home. We offer a free initial consultation. We listen to our client’s individual needs and we feel it’s very important to get the right fit between the caregiver and the client. We are reachable outside of office hours 24/7. We believe in treating our Caregivers well, and in turn, they enjoy their work and look after our clients with the same dignity and respect. Our caregivers are known for going above and beyond our clients’ expectations.

What types of insurance cover your services?

Many long term health insurance policies include home care, however, certain requirements will apply. Veteran’s may be eligible for benefits, please refer to their website for more information: www.va.gov

Are your Caregivers bonded and insured?

Yes, our caregivers are fully bonded and insured. Farmington Caregivers holds professional liability insurance on our caregivers.

Can you explain more about your hiring process of caregivers and the screening process?

Our hiring and screening process of all Caregivers includes two to three interviews. We do a thorough background check and obtain a Department of Motor Vehicle clearance. Previous employers are contacted to verify past employment and to ensure a positive and professional performance.

Do you provide continuing training for your Caregivers?

Yes, our caregivers are trained with every new client, depending on the needs of the client. The caregivers attend online classes monthly through Relias Academy. We also have monthly meetings where we do refreshers with our caregivers which may be revisiting basic skills, emergency procedures, HIPPA, adapting equipment for transfers, etc. We provide First Aid and CPR training by our on-staff, Certified Instructor.

How do you supervise your Caregivers?

We do this a few different ways.  We operate a real-time system for schedules and timekeeping which tracks when caregivers clock-in and clock-out for every shift.  Alerts are issued if a Caregiver clocks in late or misses a clock in/out time.  This keeps our Caregivers accountable.  We also perform regular visits to our clients during shifts, to ensure our clients are happy and receiving the highest level of care.  We are contactable outside of office hours 24/7 should an issue arise.  We believe in having a close working relationship with our Caregivers, we treat our staff well, and in turn, they enjoy their work and look after our clients with the same dignity and respect.  Our Caregivers are known for going above and beyond our clients’ expectations.

Are you contactable outside business hours?

Yes, you can contact us 24/7. Our phones are forwarded to an on-call employee after daytime office hours.

Can I request information about your services and fees prior to the free initial consultation?

Yes, you certainly can. We can provide you with a brochure detailing our services. We can also discuss our rates with you upon request.

Do you provide back-up Caregivers in the event of illness or vacation?

Yes, we provide replacement Caregivers when a scheduled Caregiver is unable to work their scheduled shift.  We aim to have backup Caregivers previously trained with all our clients, so that our clients are already familiar with their backup Caregiver.

Will I get the same Caregiver every time?

Yes.  We believe it’s very important for our clients to have consistency with their caregivers.  If the regular Caregiver is absent, we will arrange a replacement.
No matter what your question, please do not hesitate to contact us any time, we are here to help! No job is too big or too small.